Privacy Policy

Last Updated: May 18, 2025

Introduction

DocuTrans ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect when you use our services and how we use it.

Information We Collect

We may collect the following information:

  • Registration information such as your name, email address, and company name
  • Content of Excel files that you upload to our service
  • Usage logs including IP address, browser type, and access timestamps
  • Information collected through cookies

How We Use Your Information

The information we collect is used for the following purposes:

  • Providing and improving our services
  • Offering customer support
  • Notifying you about new features and updates
  • Ensuring security and preventing misuse of our systems

Data Protection

We take the following measures to protect your data:

  • Uploaded files are stored with encryption
  • Files are automatically deleted after translation processing is complete
  • We implement appropriate security measures to prevent unauthorized access and data breaches
  • We do not share your data with third parties unless required by law

Information Sharing

We do not share your personal information with third parties except in the following cases:

  • With your consent
  • When required by law
  • With service providers who assist us in operating our services (these providers are obligated to maintain the same level of security measures as we do)
  • In the event of a business transfer or acquisition
  • With external translation engines or AI services (data is processed in encrypted form)

Security Measures

We implement the following security measures to protect your personal information:

  • Data encryption (SSL/TLS communication)
  • Access control management
  • Security system implementation
  • Regular security audits
  • Employee training on personal information protection

Confidential Information Handling

For highly confidential documents, we implement the following measures:

  • 'Confidential Mode' processing option (shortened data retention period)
  • Complete deletion of data after the specified retention period
  • Please note that you are responsible for managing the external disclosure of your confidential information

Data Retention Period

Currently, uploaded files are promptly deleted after processing is completed. In the future, if we implement a storage feature through additional functionality, we plan to provide options for selecting retention periods. In such cases, we will update this Privacy Policy and notify you in advance.

Cookies and Analytics

Our website uses cookies to improve our services. You can disable cookies through your browser settings. We also use the following analytics tools:

  • Google Analytics (collects statistical data only, excluding personally identifiable information)
  • Other analytics tools (updated periodically)

Your Rights

You have the following rights regarding your personal information that we hold:

  • Right to request access to your personal information
  • Right to request correction or deletion of your personal information
  • Right to request restriction of processing of your personal information
  • Right to request cessation of third-party sharing of your personal information
  • Right to data portability

We will respond to your requests as promptly as possible after verifying your identity. However, response times may vary depending on individual circumstances.

International Data Transfers

Due to our use of external translation engines and cloud services, your information may be temporarily transmitted to servers outside of Japan. In such cases, we implement appropriate security measures.

Changes to This Privacy Policy

We may update this Privacy Policy as necessary. For significant changes, we will notify you via email or through announcements on our website. For minor changes, notification will be made through publication on our website. The updated Privacy Policy will take effect when posted on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

privacy@docutrans.example.com

End of Privacy Policy